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May 2005, Trust — Keeping your Word

Musing

This has been an intense month of loss for me. My health care provider died suddenly in a fishing accident, and my pastor, Donel, McClellan, died from cancer. I also have a dear friend and colleague dealing with cancer. Grief is no stranger to me. I know the pain ultimately subsides and another island of sorrow is added to my experience, to be accessed whenever I wish. It's all part of experiencing life as a deep organ chord, with rich lows and highs.

Tool

“ The lamb and the lion shall lie down together, but the lamb will not be very sleepy."    —Woody Allen

When I facilitate a retreat or teambuilding, it seems that the topic of TRUST is almost always on the agenda. How can we build more trust of each other on this team? I love Covey's metaphor of trust as an emotional bank account you have with another person. Certain behaviors make deposits, and certain behaviors are withdrawals, sometimes resulting in bankruptcy! I'd like this month to address one behavior that builds trust: keeping your word. I believe every time we make an agreement with someone else and we don't keep it, we make a withdrawal from the account, no matter how clever our excuse or reason. The following questions are for your reflection: How frequently does someone have to follow up with me on things I have agreed to do? How often do I drop the ball or let new priorities take precedence over previous commitments? How often do I try to solve an immediate problem by committing to things I probably can’t do? How often do I make "small agreements" like "I’ll get this to you by Monday" and then find other things get in the way? Do I casually agree to keep something "between you and me" and then find myself violating the confidentially agreement? If we pay a price every time we break an agreement, then it is essential that we say "YES' very carefully and Consciously. Your word stands for you.

Food for Thought

If your heart is broken, let it be broken open. Alan Cohen I thank my pastor, Donel McClellan, for the following benediction: BENEDICTION May God bless you with discomfort at easy answers, half truths, and superficial relationships, so that you may live deep within your heart. May god bless you with anger at injustice, oppression and exploitation, so that you may work for justice, freedom and peace. May god bless you with tears to shed for those who suffer, so that you may reach out your hand to comfort them and turn their pain into joy. May god bless you with enough foolishness to believe that you can make a difference in this world, so that you can do what others claim cannot be done. Amen

Laughter

A group of professional people posed this question to a group of 4 to 8 year-olds, “What does love mean?"
  1. “When my grandmother got arthritis, she couldn't bend over and paint her toenails anymore. So my grandfather does it for her all the time, even when his hands got arthritis too. That's love."
  2. Rebecca- age 8 “When someone loves you, the way they say your name is different. You just know that your name is safe in their mouth." Billy - age 4
  3. “Love is when my mommy makes coffee for my daddy and she takes a sip before giving it to him, to make sure the taste is OK." Danny - age 7
  4. “Love is when you kiss all the time. Then when you get tired of kissing, you still want to be together and you talk more. My Mommy and Daddy are like that. They look gross when they kiss" Emily - age 8
  5. "Love is what's in the room with you at Christmas if you stop opening presents and listen." Bobby - age 7 (Wow!)
  6. "If you want to learn to love better, you should start with a friend who you hate," Nikka - age 6 (we need a few million more Nikka's on this planet)
  7. "When you love somebody, your eyelashes go up and down and little stars come out of you." (what an imagination) Karen - age 7
  8. "Love is when Mommy sees Daddy on the toilet and she doesn't think it's gross." Mark - age 6

May 2005, Trust — Keeping your Word

Musing

I have taken a three-month hiatus from this newsletter as I attempted to scale back my work this summer for some added playtime. Even though I worked hard this summer, I managed to play with gusto - much hiking, biking, and kayaking. I hope you all managed to "vacate" this summer and enjoy the sunshine. I get concerned when I hear employers say how they, and their employees, have so much unused vacation time. Have you had your summer yet? Given the recent Labor Day Holiday, I hope you celebrated your "labor", both past and present! If you don't love and celebrate your work, then please give yourself permission to find something else. Life is too short to make a dying at your work every day.

Tool

Last newsletter I started to talk about building and maintaining trust on a team at work, and addressed the power of keeping your word. This month I want to talk about another factor in trust - being competent. I think about my health care providers - they may be honest and keep their word, but I need to believe they are competent as well. So do your employees and co-workers. Some ways to instill confidence in your competency are: Be willing to say "I don't know" and then finding the answer Admitting mistakes openly - and acknowledging what you learned from them Acknowledging the desire for personal improvement and asking others to support you by giving you feedback Demonstrating your commitment to life-long learning by continually updating your skills and knowledge, particularly in the leadership area Demonstrate that you are willing to change your mind when presented with other points of view or new data All of these behaviors take personal courage and willingness to invest time and energy in learning. They also give a powerful meta-message to your staff and co-workers - that this organization values growth and learning as much as productivity.

Food for Thought

" It is easy to fool yourself. It is possible to fool the people you work for. It is more difficult to fool the people you work with. But it is almost impossible to fool the people who work under you."
— Harry B. Thayer

Laughter

It's fall, so it must be time for more puns. Enjoy!
  1. Two antennas meet on a roof, fall in love and get married. The ceremony wasn't much, but the reception was excellent.
  2. Two hydrogen atoms walk into a bar. One says, "I've lost my electron." The other says, "Are you sure?" The first replies, "Yes, I'm positive..."
  3. Two peanuts walk into a bar, and one was a salted.
  4. A dyslexic man walks into a bra.
  5. Two cannibals are eating a clown. One says to the other: "Does this taste funny to you?"
  6. Two cows standing next to each other in a field, Daisy says to Dolly, “I was artificially inseminated this morning." "I don't believe you," said Dolly. “It's true, no bull!" exclaimed Daisy.
  7. An invisible man marries an invisible woman. The kids were nothing to look at either.
  8. I went to a seafood disco last week... and pulled a mussel.
  9. Two termites walk into a bar. One asks, “Is the bar tender here?"
  10. A man walks into a bar with a slab of asphalt under his arm and says: “A beer please, and one for the road."


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